Reference

Privacy Policy – What We Keep Safe

When you open an account with jempol 88, your personal information and payment details stay protected under clear policies we apply every day.

Account security firstTransparent data handlingLocal payment protection
jempol 88 Privacy Policy – What We Keep Safe
REACH OUR TEAM

Privacy Questions – Contact Us

If you want to know what data we hold about you, request changes to your account details, or have concerns about how we handle your information…

Live Chat Open the chat widget in the lobby lobby footer and select 'Privacy & Account'.
Email Support Send your privacy request to [email protected] with your account username and registered phone number.
Account Settings Log in, go to Settings > Privacy & Data, and request a copy of…
HOW WE PROTECT

Security, Cookies and Data Retention

Your account password is encrypted before storage using industry-standard methods. We use cookies and session tokens to keep you logged in across the lobby, live tables and sportsbook…

Password Security

Passwords are hashed with bcrypt encryption. We recommend a mix of letters, numbers and symbols.

Session Cookies

Cookies store your session token for up to 30 days of inactivity. They do not contain payment data.

Payment Data Handling

DANA, OVO, GoPay and QRIS details are processed by PCI-DSS compliant payment gateways.

Device Recognition

We track device ID and IP to flag logins from new locations.

Data Retention Timeline

Account data is kept for 3 years after closure or 5 years of inactivity.

Right to Request Changes

You can update your email, phone or address by going to Settings > Account Details.

Frequently Asked About Your Privacy

We answer the privacy questions we hear most from players in Indonesia and across our lobby.

Yes. Log in, go to Settings > Privacy & Data, and request an export. We send a complete list of your stored information (name, email, phone, transactions, gameplay logs) within 24 business hours. You can also ask our support team via chat or email to prepare the file.

We keep payment transaction records for 5 years after account closure to comply with tax and anti-fraud requirements where local law permits. Your personal details (name, email) are retained for 3 years in case you want to recover access or dispute a transaction.

We never share your payment method information with third parties outside our licensed payment processors. DANA, OVO, GoPay and QRIS transactions are handled by their own secure systems; we see only a masked confirmation. We do not sell your data to marketing firms or brokers.

You can request account closure anytime via Settings > Account > Close Account. After closure, we retain essential records (transactions, identity verification) for legal and fraud-prevention purposes. Non-essential data such as gameplay preferences is deleted within 30 days, though some records may stay longer where local law requires it.

Cookies keep you logged in across our site without re-entering your password each time. They do not store payment data or your browsing history outside jempol 88. You can disable cookies in your browser settings, but you'll need to log in again on each visit. Session tokens still allow us to recognise your account for security purposes.

We use password encryption, device fingerprinting, and IP tracking. If someone tries to log in from an unfamiliar location or device, we send you an SMS or email alert and may ask you to verify the login. You can enable two-factor authentication in Settings > Security for extra protection on your DANA, OVO, GoPay and QRIS wallet.

Contact our privacy team via live chat (Settings > Help > Privacy), email [email protected], or submit a formal request in Settings > Privacy & Data. If you suspect unauthorised access, change your password immediately and alert us right away. We investigate all reports within 24 hours.